OVERVIEW
This website is operated by Buttercup & Joy, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Buttercup & Joy, LLC. Terms and conditions for the supply of goods through the Buttercup & Joy online store shall apply to all contracts entered into by Buttercup & Joy, LLC. By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms & Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Also by visiting our site and/or purchasing something from us, you agree that our mental health advocacy, recommendations of mental health and mental health related websites, and discussion of mental health and mental health issues do not constitute professional advice and should be taken accordingly. If you or someone you know is experiencing a mental health emergency, please call 988.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Our store is hosted on GoDaddy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SITE ACCESS AND CHANGES
Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.
CONTRACT
No contract will exist between you and Buttercup & Joy, LLC for the sale of any product unless and until Buttercup & Joy, LLC has accepted your order with a confirmation email and a full payment is taken from your credit/debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
Buttercup & Joy, LLC reserves the right not to accept your order in the event that we are unable to obtain authorization for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.
PAYMENT
By purchasing on this site you confirm that the credit/debit/PayPal card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit/PayPal card to use it. All credit/debit/PayPal cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery. In special instances, ie. for a bulk custom order, other payment options may be arranged in writing at the discretion of Buttercup & Joy, LLC.
All credit/debit card transactions on this site are processed using PayPal, which is a secure online payment gateway which encrypts your card details in a secure host environment.
The prices payable for ordered goods are as set out in our website in US dollars. Delivery charges will be clearly displayed when selected and included in the total cost.
ORDER PROCESSING AND SHIPPING
Orders received Monday - Friday will be processed and shipped within 24 hours assuming all materials are in stock. Orders received on Saturday and Sunday will be shipped on Monday assuming all materials are in stock. Buttercup & Joy uses the US Postal Service for all shipping.
CUSTOM ORDERS
Custom orders will be accepted for a minimum of twelve pieces. Smaller quantities may be considered at Buttercup & Joy's discretion. Custom orders will be priced per order and require a 50% deposit upon agreement of design by both parties. Final payment is due upon completion of the order. Please allow one week for completion of order. Rush orders and small quantity orders may incur an additional charge.
ORDER CANCELLATION
Unless you cancel your order within 5 working days after full payment has been made, acceptance of your order and completion of the contract between you and Buttercup & Joy, LLC will be completed when the goods have been dispatched. If you have already received your order during this time, it must be returned.
To cancel your contract you must notify us of your decision by email to info@buttercupandjoy.com using the subject heading ‘Cancellation’ and supplying your order number and address. Any returns after the 5 day period stated above will be at the discretion of Buttercup & Joy, LLC.
DEFECTIVE AND DAMAGED ITEMS
All parcels must immediately be opened to verify that the Goods are contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.
If you should receive an item that is defective, damaged or not what you ordered, please contact us at info@buttercupandjoy.com within 5 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.
REFUNDS AND EXCHANGES
In the unlikely event that you are unhappy with your order please don’t hesitate to contact us at info@buttercupandjoy.com. Each piece of Buttercup & Joy, LLC jewelry is assembled by hand and the length of each individual bracelet may vary slightly above or below 7". Should the variation be such that the wearer is unable to clasp the bracelet, we may be able to offer an exchange for another piece. Otherwise we cannot offer an exchange or refund.
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.
PROMOTIONAL SAMPLES
Product samples lent to you by Buttercup & Joy, LLC for promotional material, editorial use, photography or any other reason will be charged for in full if not returned in perfect condition. Unless otherwise agreed in writing by us, samples must be returned to us within 7 working days from the day of receipt.
DONATIONS
Unless specifically purchased for another charity or non-profit organization, or a percent of profits of a specific event are donated to another charity or non-profit organization, Buttercup & Joy donates $.50 per bracelet sold to NAMI NJ (the National Alliance on Mental Illness of New Jersey).
INTELLECTUAL PROPERTY
The entire content of this website, including all jewelry designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name Buttercup & Joy, LLC as well as Buttercup & Joy is the sole property of Buttercup & Joy, LLC. You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others within your organization to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.
CHANGES TO TERMS & CONDITIONS
You can review the most current version of the Terms & Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
AGREEMENT
These terms and conditions set out the entire agreement between you and Buttercup & Joy, LLC in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.
CONTACT INFORMATION
If you have any questions about these Terms & Conditions, please contact us at info@buttercupandjoy.com.
Copyright © 2022 Buttercup & Joy, LLC
All Rights Reserved.
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